Shipping Information

Updated: July 2024

At Barloma, our mission is to spread the joy of positive pet hygiene into every pet owner's home across America and Canada. Due to the high demand for our specialized pet hygiene products, shipping processes may experience slight delays. We appreciate your understanding and patience as we work diligently to ensure that each order meets our high standards of quality and care.

Shipping Process

Our products are globally sourced to bring you the best in pet hygiene technology and design. Orders are initially shipped from our facilities in Hong Kong to our distribution center in Chicago, Illinois. Once your order reaches Chicago, it is then prepared and shipped domestically across the United States and Canada.

Shipping Times

To keep you well-informed and to ensure transparency in our shipping process, here are the estimated shipping times for our products:

• Barloma CleanseScrub™ and UltraDry Towel: Typically ships within 7-10 business days.
• Barloma GroomEase Brush: Shipping times range from 7-16 business days.
• Barloma CleanseShampoo™: Expect delivery within 9-12 business days.

Please note that these are estimated times and may vary based on specific circumstances, including high demand periods and logistical challenges. We strive to process and ship your order as swiftly as possible.

Domestic Shipping Only

Currently, we ship exclusively within the United States and Canada. We are committed to expanding our reach and exploring options to serve international customers in the future.

Customs, Duties, and Taxes

All orders shipped to Canada may be subject to import duties and taxes which are levied once a shipment reaches your country. Please note that we have no control over these charges and cannot predict their amount. The recipient must bear any additional charges for customs clearance; we are not responsible for these charges nor can we predict what they may be.

Tracking Your Order

Once your order is shipped, you will receive a tracking number that allows you to follow the progress of your shipment. If you have any questions about your order's shipping and delivery status, please contact us at support@barloma.com.

Customer Support

Our customer service team is here to ensure that your shopping experience is as smooth and enjoyable as possible. For any questions or concerns regarding your order or our shipping practices, please don’t hesitate to contact us.

Thank you for choosing Barloma for your pet hygiene needs. We are excited to be a part of your pet care journey and are here to support you every step of the way.